PWS Optic Pre-Launch

July 9, 2020
Tags:
PWS Optic Launch Update
 
 
 
866-386-2716
 


 
 
PWS Optic Launch Update 
Launch Date – July 13, 2020

As we near the launch of PWS Optic, our team wants to make sure that you have the tools and resources necessary to get your branch up to speed on our new order entry platform. We are thrilled to bring this new tool to you, and we thank you all for your participation in the pre-launch webinars this week. Please read the content below. 


Pricing Increase Update 


Concurrent with the launch of PWS Optic, the 2020 5% price increase that was previously delayed, will be implemented as of July 13, 2020. Any pricing reflected on quotes previously entered into the legacy system prior to July 13th will be honored until Friday August 7th. Any new quotes are subject to the new pricing effective July 13th. 
 
 
Tips For Launch
 
 
User Access to the Live Platform

The Paradigm IT Team has sent out user registration codes to all customers and accounts who need to access the Optic platform starting on July 13, 2020. If you have not received your login information and registration code, please reach out to your Paradigm sales or customer service rep. 

Add Paradigm to your Safe Senders List – Email Communications

We have noticed our e-mails have been getting caught up in spam traps. Even if you are receiving them, it doesn’t always mean others in your organization are, too. Please make sure to whitelist the @paradigmwindows domain and add us to your safe senders list. The link below outlines how to do this for each mainstream email platform. Please forward this message or the link (at the bottom) to your IT department to resolve this issue. Communications are usually always sent through marketing@paradigmwindows.com.
 
 
Browser Requirements
 

When using PWS Optic, please make sure that you utilize Google Chrome or Mozilla Firefox. The software is not supported by Internet Explorer. The platform is accessible with mobile devices via a web browser, however, we do not recommend that you use a mobile device for order entry. 
 
 
 
Egress Sizing with Casing
 

To ensure you achieve the correct Egress sizing per your requirements when selecting Hung products at 36” X 66” – Sizing with applied Interior Receiver, Extension jambs or Exterior Casing options you must enter this size as Tip To Tip not Rough Opening.
 
 
Ordering SDL’s
 

If you choose to order applied SDL Bars, you must choose the SDL location – either Exterior, Interior or Both.  If you do not, you will not get SDL’s. 
 
 
 
 
Product Obsolescence 
During the rebuild of our product catalog, a number of products previously available to order have been discontinued to provide you with a better, cleaner order experience and a better understanding of product offerings. We don’t expect many issues surrounding the removal of these products, as they have made up less than 1% of all orders over the past 3 years. 
 
 
Reminders

1. Order submission functionality in TDCI will be turned off 7/11/20 at 12pm. All orders starting on 7/13/2020 must be submitted through the PWS Optic platform.

2. TDCI will remain active for all users through 2020, for viewing purposes only. After that, access will be turned off for everyone except for Paradigm customer service reps.

3. To assist our customers, quotes previously entered in TDCI will be transcribed into Optic by the Paradigm Team for 30 days after 7/13/2020. You will need to notify your customer service rep that an order needs to be pushed through to production.
 
 
Links

Bookmark Optic on Your Device– https://paradigmwindows.wtsparadigm.com/login

Whitelist Paradigm E-mails – http://paradigmwindows.com.pages.services/whitelist-lp-copy/?ts=1593698003192

Webinars 
July 21 @ 2:30p – 3:30p – Click Here
July 22 @ 10a – 11a – Click Here

Daily Webinar Q&A @ 8:30am – Click Here

Training Videos – Click Here
 
 
 
 
Paradigm Windows 
56 Milliken Street
Portland, Maine 04103
Tel: 1-866-386-2716
www.paradigmwindows.com
7.9.2020